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You will receive an appointment confirmation at the time of booking via email. An SMS confirmation will also be sent 48 hours prior to your appointment.
All appointments at Sculpt require a reservation fee (deposit).
Every person’s time is valuable and we will do our utmost best to respect our patient's valuable time. Therefore, due to our commitment to providing the best possible experience for our patients, we ask that you provide us with at least 48 hours notice to reschedule or cancel appointments. Non-attendance at an appointment means the time cannot be allocated to another patients. In the event of appointment late cancellation (less than 48 hours notice) or no shows, without adequate reason, the reservation fee will be forfeited. If you have purchased a package with us, then we do not require a reservation fee. When an appointment late cancellation or no show occurs with a package, then we will deduct one full treatment from your package for the lost appointment time. We understand that emergencies, illness and work difficulties occur but we ask our patients to inform us at the earliest possible time. These conditions are at the discretion of management and exemptions may apply.
Sculpt has a ‘no refund’ policy on purchases of goods or services if you change your mind. Furthermore, our ‘no refund’ policy applies to medical procedures (including injectables), dermal treatments and body procedures. Please note that our treatments, services and packages are not transferable to other individuals and they cannot be swapped for other treatments or services. Reservation fees typically are non-refundable but can remain on the system as a credit.
Full payment is required at the time of the appointment. Please note that Sculpt gift cards are redeemable on in clinic purchases only. Gift certificates cannot be used to purchase retail items through the online store.
By engaging with Sculpt's services, you agree to receive important pre and post care instructions via email. These instructions are crucial to ensuring optimal results and safety of your treatment. It is your responsibility to review and follow these instructions diligently. In the event that you choose to unsubscribe from Sculpt's email communications, please note that you will no longer receive essential pre and post care instructions via email. By unsubscribing, you acknowledge that Sculpt will not be held accountable for any adverse effects, unsatisfactory results, or complications arising from your failure to receive, access, or follow the recommended pre and post care instructions due to your decision to unsubscribe. If, for any reason, you do not receive an email containing pre or post care instructions, it is imperative that you contact Sculpt immediately. Our team is available to assist you in promptly resolving any communication issues to ensure that you have access to the necessary guidance for your treatment journey.
Due to laws affecting advertising of therapeutic goods and services we cannot name certain ingredients, brand names or products in our advertising. All products and ingredients as well as the risks, side effects, advantages and results of each treatment, as well as alternative options will be discussed in your consultation and a decision made accordingly. We attempt to keep our pricing up to date regularly, however, please note that it is a guide only to give patients an indication as to expected costs. All quotes will be provided upon consultation and after skin and facial analysis with recommendations provided by our practitioners.
Sculpt is a procedural medical clinic, we ask that you do not bring any children to your appointment. It is unsafe to have children in a procedural medical environment and our insurance does not allow it. It is the responsibility of the patients to supervise any children/minors. Sculpt can not take any responsibility should anything happen to an unsupervised child. If you do bring a child to your appointment, you will have to reschedule the appointment and a fee may apply. Please be aware that it is the policy of Sculpt that we do not typically allow family and friends into the consultation and procedural rooms of the clinic. As we are a procedural medical clinic, only the patients is allowed into the treatment room (unless cleared by the treating practitioner) to ensure they receive the best treatment possible.
We do not treat patients for cosmetic injectables who are under 18 years of age, even with parental consent. We do treat patients under 18 years of age for dermal therapy based treatments for treating conditions such as acne, congestion, scarring etc.
Sculpt is a procedural medical clinic, we ask that you do not bring any pets into the clinic. We also ask that you do not tie any pets up outside the clinic doors as it is a busy car park and they are at risk left unsupervised.
Sculpt does not offer refunds, exchanges or returns for purchases of goods for change of mind. Should you receive a faulty or damaged product, we will reimburse you or provide a replacement, as per Australian Consumer Law. If you receive a damaged or faulty product, please notify us via email at hello@sculpt.com.au within seven days of receiving your order with a detailed description of the issue and supporting photographs. Should you have a problem or question regarding the use of a product, please contact us at hello@sculpt.com.au, and we will be happy to advise you.
We offer a flat rate of $15 for domestic shipping. Sculpt does not currently offer international shipping. We endeavour to ship all orders within three business days. Your order will arrive via Australia Post. Please note that Sculpt is not responsible for any delays in shipping time. All items purchased from Sculpt are made pursuant to a shipment contract. This means that the risk of loss for such items pass to you upon our delivery to Australia Post.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
If you are uncertain about any of the terms of the agreement, please contact Sculpt before completing any purchase.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store uses Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Through the e-commerce section of our website, you can browse, select and purchase skin care products from Sculpt. You may do this by creating an account or checking out as a guest.
Regardless of whether you create an account or check out as a guest, you warrant that all details you provide to us are accurate and correct at the time of ordering, and that you accept the responsibility that the fulfilment of your order is predicated on the information that you have provided to us.
If you choose to create an account with us, you are responsible for maintaining the confidentiality of your account information and account passwords.
Prices for our products are subject to change without notice. We reserve the right at any time to modify prices or discontinue products without notice at any time. Sculpt endeavours to provide accurate stock availability, however as our stock numbers vary, the availability is only valid at the time shown.
We may offer promotional discount codes which may apply to certain purchases made through the Sculpt website. Promotional codes are valid for a specific time and cannot be used cumulatively or in conjunction with other offers. Promotional codes have a limit of one use and one user, and cannot be used for purchases made in-clinic.
Information and advice within the Sculpt website is general and is not intended to represent or replace professional advice.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
Although we endeavour to keep all information up-to-date and accurate, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the product or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
You agree to indemnify, defend and hold harmless Sculpt our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at hello@sculpt.com.au